Business me vendor agreements literally daily life ka part hote hain – IT support, logistics, housekeeping, consultants, SaaS tools, sab ke contracts alag. Teen clauses especially critical hote hain: warranties, indemnities, and SLAs.
Warranties vendor ki promises hoti hain – quality, uptime, compliance, skilled staff, no IP infringement, no hidden malware, etc. Inke breach pe aap repair, replacement, or damages claim kar sakte ho.
Indemnity ka focus third-party claims pe hota hai: agar vendor ki galti se aapke against lawsuit aata hai (for example, unka software kisi aur ka copy nikla), to wo aapko defend karega aur loss reimburse karega.
Service Level Agreements (SLAs) performance metrics fix karte hain – uptime %, response time, resolution time, penalties for downtime, reporting frequency. Ye clauses practical day-to-day friction prevent karte hain.
Small businesses often ready-made templates sign kar lete hain without negotiation. Thoda sa effort – liability caps, clear cure periods, exit options – long-term risk dramatically kam kar sakta hai.
